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Residents + Applicants
Owners + Investors
About
- About Us
- Resources
- Blog
- Contact
Realtors®
Login

Realtor FAQs

28

Do you offer compensation to agents representing tenants?
Where should I send my commission invoice?
Can we use your property as a temporary housing for veterans, travel nurses, etc?
Will you do a short term lease?
Do you work with self-employed applicants?
Do you work with students?
Can my client paint a wall?
When will the make ready be completed?
Is the unit vacant?
Can you hold the unit for a month?
What is the security deposit alternative?
What is the Resident Benefits Package?
My clients don’t earn money at this time, but have good savings. Will you work with this?
How many months of income do they need to provide?
Can my clients provide bank statements to verify income?
My clients are unable to log into your online application.
Why is the application process taking so long?
Do you accept applicants with ITINs?
What documents do you need to approve my client?
How can I get a status update on my client’s application?
How do I know if you have applications on the property my client is interested in?
I am at the property but the Codebox doesn’t work.
I am having trouble registering for a showing.
What is the lockbox code?
Why can’t you just use Supras?
Can I schedule directly with the tenant?
I am trying to schedule a showing but the tenant hasn’t responded.
How can I schedule a showing of one of your properties?

Resident FAQs

27

Insurance: Do you require renters insurance?
Lease: I have received orders from the military to move—what do you need from me to end the lease early?
Lease: I’m a victim of domestic abuse and need to move out ASAP, how can I get removed from the lease?
Lease: Can we move out and terminate/break our lease early?
Lease: I’m having issues with my roommate, live-in boyfriend or girlfriend, wife or husband—can you help?
Lease: I want to extend my lease but only for a couple of months and not for another year—is that possible?
Lease: Can I sign a long-term or multi-year lease now?
Lease: My roommate is moving out, how can we remove them from the lease?
Lease: How do we add a roommate to the lease?
Maintenance: Can I install a ceiling fan?
Maintenance: Can I plant a garden or change the landscape or yard?
Maintenance: Can I paint the walls or a room? If I can, do I have to switch it back before I move?
Maintenance: What maintenance will be performed at the property prior to move-in?
Maintenance: Can I change the locks?
Maintenance: Have the locks been changed?
Maintenance: How do I report a maintenance issue?
Move-in: How do I get my keys?
Move-in: How do I turn on or switch over utilities?
Move-in: How can I document existing damage that I notice during the initial walkthrough?
Pets: Do you allow service or emotional support animals?
Pets: Do you accept pets?
Pets: I want to get a pet. Can I and what do you need from me?
Rent: Can we set up payment arrangements for past due rent?
Rent: What happens if we pay rent late?
Rent: Do you accept cash or personal checks for rent?
Rent: Can we pay rent with a credit card? Is there a fee?
Rent: How and where do I pay the rent?

Applicant FAQ

27

Do you require renters insurance?
Can I use my own appliances even though the landlord is providing them?
Can I find out if I’ll be approved before I apply?
If I have a felony, will you still rent to me?
Can I get a copy of my credit report?
Can I get a refund on my application fee if I’m not approved or change my mind about applying?
If I don’t get approved, can I apply again later?
How long can we hold a property that we’ve been approved for?
Do you accept housing vouchers/section 8?
Do you allow service or emotional support animals?
Do you allow pit bulls?
Do you accept pets?
Do you accept co-signers?
Does my adult child who is a college student need to apply and be on the lease if he/she stays with me during the summer?
Do you rent to sex offenders?
What are the fees I should expect to pay at lease signing?
Do all adults need to apply and be on the lease?
If I am the sole income earner and my spouse doesn’t work, do they need to apply?
What will you accept for proof of income?
What if we’re retired and have no income?
How much income do you require to rent one of your properties?
What credit score do you require?
What are some fees I should expect when submitting an application?
Can I sign a lease for shorter-term than one year? Like a 6 or 9 month lease?
Do you allow multi-year leases?
How do I apply to live in one of your rental homes?
How can I view a rental?

Property Owner FAQ

90

Fees: What is the management fee I’m paying?
Fees: What is the fee to lease my property?
Fees: I received an email saying I need to add money to my account—how come?
Fees: How does the reserve work?
Fees: Why am I being charged a management fee when you just charged a leasing fee?
Fees: Why did you charge us $75 even though our home is vacant?
Fees: Why do you collect a $500 reserve per unit?
HOA: My property has an HOA, do I need to do anything?
HOA: Do you handle HOA payments for me?
Insurance: What are home insurance requirements?
Insurance: Are my tenants required to have renters insurance?
Insurance: What is a landlord policy vs a homeowner policy?
Insurance: Can you submit an insurance claim for me?
Keys: Do you send me a copy of the keys?
Keys: How often do you change locks?
Lease Renewal: Do you check the property’s condition before renewing the tenants?
Lease Renewal: Why is the renewal offer only X amount (or no increase at all)?
Lease Renewal: How do you determine what rent to offer in a lease renewal?
Leasing: What lease term do you offer tenants?
Leasing: How will you choose tenants for my property?
Leasing: Where is my property listed?
Leasing: How do you determine lease lengths?
Leasing: Why did you lower the rent without telling me?
Leasing: How do you decide when to lower the rent?
Leasing: What is the activity on my property?
Leasing: What is happening with my property—why isn’t it leased yet?
Leasing: Will you allow self-showings on my property?
Leasing: Can I meet my tenants?
Leasing: Will you provide me with information about my tenants?
Leasing: Do you require payment upfront for the leasing fee?
Leasing: What if I want to use my own Realtor to do the initial listing?
Leasing: How do you determine lease lengths?
Leasing: Will or can I be involved in the tenant screening process?
Leasing: Is it okay to not rent to families, single parents, students or other populations?
Maintenance & Repairs: Do you do periodic inspections to check on the home’s condition?
Maintenance & Repairs: Why did I pay for a charge that the tenant is supposed to pay for?
Maintenance & Repairs: Will you use my preferred vendor or handyman for repairs?
Maintenance & Repairs: Why didn’t you consult me about the repair charge I see on my statement?
Maintenance & Repairs: What is the maintenance process in between tenants?
Maintenance & Repairs: How do you handle maintenance?
Maintenance & Repairs: Do you do routine maintenance?
Maintenance & Repairs: How much money should I set aside for unexpected expenses?
Maintenance & Repairs: How much does it cost to get my property ready for new tenants?
Maintenance & Repairs: Will you use my preferred handyman or vendor for repairs?
Maintenance & Repairs: Do I get to approve repairs?
Maintenance & Repairs: What is your maintenance process?
Maintenance & Repairs: Who takes care of maintenance?
Onboarding: How does it work with keys?
Onboarding: Do I need an LLC or Corporation for my rental or do you recommend one?
Onboarding: What are the next steps now that I’ve signed up with you?
Owner Portal: How do I log into my account to send you funds for repairs and other fees?
Owner Portal: Please tell me more about my owner portal on your website.
Owner Portal: How do I log into my owner portal?
PMA: What if I do not have an emergency contact?
PMA: Does the property management agreement automatically renew?
PMA: How long is the term of our property management agreement?
PMA: Does the property management agreement automatically renew?
Rent disbursements: How do I get paid?
Rent Disbursements: My tenants just moved in—why didn’t I receive any rent?
Rent Disbursements: When does the rent get deposited into my account? When do I get paid?
Rent Disbursements: Can I update the account that you deposit rent into?
Rent Disbursements: The property is owned by multiple people—can you deposit a percentage of the rent into multiple accounts?
Rent Disbursements: The wrong amount was deposited into my account this month, can you tell me why?
Rent Disbursements: What if my tenant doesn’t pay rent one month? I still have to pay my mortgage!
Rental Statements: How do I read my rental statement?
Rental Statements: My tenants just moved in—why didn’t I receive any rent this month?
Rental Statements: I have questions about my rental statement and rent deposit—who can I speak with?
Rental Statements: Why doesn’t my rental statement show the entire month?
Rental Statements: Why doesn’t my rental statement show the entire month?
Rental Statements: When is my rental statement posted?
Rental Statements: How do I access my rental statement?
Security Deposit: How do you handle tenant security deposits?
Security Deposit: Do I have a say in what money is withheld from my tenant’s security deposit?
Security Deposit: May I hold onto my tenant’s security deposit?
Selling my Property: Does your company have to represent me as my agent?
Selling My Property: I’d like to sell my property—what are next steps?
Taxes: What about taxes?
Taxes: Will you help me protest my property taxes?
Taxes: Will you send me a report showing all income and expenses for the year?
Taxes: When will I get my 1099?
Taxes: Should I create an LLC or trust for my property?
Tenants: Can I meet my tenants?
Tenants: How can I get a copy of my tenant’s lease?
Tenants: What do you do when the tenants don’t pay rent?
Tenants: Will you provide me with information about my tenants?
Termination: Are there any cancellation or termination clauses in the agreement? What happens if I want to end the contract early?
Utilities: Who sets up utilities or does it stay under my name?
Utilities: Do I need to cancel utilities in my name now that the tenants have moved in?
Warranties: How can I provide information about an appliance that has a warranty?
Warranties: Will you work with my home warranty?

Prospective Clients FAQs

14

Fees: What is your management fee?
Fees: Do you charge a setup fee?
Fees: What is your leasing fee?
Insurance: What are your home insurance requirements?
Insurance: Do I have to change my homeowner’s insurance?
Insurance: What is a landlord policy vs a homeowner policy?
Leasing: Do you manage furnished properties?
Maintenance: How much will it cost to get my property ready for new tenants?
Onboarding: What makes your property management company different?
Onboarding: What is the scope of your services?
Pets: Do you accept pets? Do I have to accept pets?
PMA: Do I need to purchase a home warranty?
PMA: I want to hire you. How do I get started?
PMA: How long is the term of our property management agreement?

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Maintenance & Repairs: What is the maintenance process in between tenants?

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Maintenance & Repairs: What is the maintenance process in between tenants?

Thorough inspection to determine all needed repairs
Line-item quote that has been reviewed by our Maintenance Manager for necessity and pricing
Your review and approval of the quote, as well as submission of funds so that work may begin
Scheduling of the make ready, including standard maintenance items in between tenants (see pp. 5–6 of our Landlord’s Welcome Guide)
Completion of the make ready, which typically takes 1–2 weeks
Quality control walkthrough by our Field Coordinator to ensure that all work was completed fully and accurately

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Updated on November 23, 2024

Maintenance & Repairs: Why didn’t you consult me about the repair charge I see on my statement?Maintenance & Repairs: How do you handle maintenance?

Call Us: (512) 910-4408

Bill Spencer, Broker

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