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Property Owner FAQ
- Fees: What is the management fee I’m paying?
- Fees: What is the fee to lease my property?
- Fees: I received an email saying I need to add money to my account—how come?
- Fees: How does the reserve work?
- Fees: Why am I being charged a management fee when you just charged a leasing fee?
- Fees: Why did you charge us $75 even though our home is vacant?
- Fees: Why do you collect a $500 reserve per unit?
- HOA: My property has an HOA, do I need to do anything?
- HOA: Do you handle HOA payments for me?
- Insurance: What are home insurance requirements?
- Insurance: Are my tenants required to have renters insurance?
- Insurance: What is a landlord policy vs a homeowner policy?
- Insurance: Can you submit an insurance claim for me?
- Keys: Do you send me a copy of the keys?
- Keys: How often do you change locks?
- Lease Renewal: Do you check the property’s condition before renewing the tenants?
- Lease Renewal: Why is the renewal offer only X amount (or no increase at all)?
- Lease Renewal: How do you determine what rent to offer in a lease renewal?
- Leasing: What lease term do you offer tenants?
- Leasing: How will you choose tenants for my property?
- Leasing: Where is my property listed?
- Leasing: How do you determine lease lengths?
- Leasing: Why did you lower the rent without telling me?
- Leasing: How do you decide when to lower the rent?
- Leasing: What is the activity on my property?
- Leasing: What is happening with my property—why isn’t it leased yet?
- Leasing: Will you allow self-showings on my property?
- Leasing: Can I meet my tenants?
- Leasing: Will you provide me with information about my tenants?
- Leasing: Do you require payment upfront for the leasing fee?
- Leasing: What if I want to use my own Realtor to do the initial listing?
- Leasing: How do you determine lease lengths?
- Leasing: Will or can I be involved in the tenant screening process?
- Leasing: Is it okay to not rent to families, single parents, students or other populations?
- Maintenance & Repairs: Do you do periodic inspections to check on the home’s condition?
- Maintenance & Repairs: Why did I pay for a charge that the tenant is supposed to pay for?
- Maintenance & Repairs: Will you use my preferred vendor or handyman for repairs?
- Maintenance & Repairs: Why didn’t you consult me about the repair charge I see on my statement?
- Maintenance & Repairs: What is the maintenance process in between tenants?
- Maintenance & Repairs: How do you handle maintenance?
- Maintenance & Repairs: Do you do routine maintenance?
- Maintenance & Repairs: How much money should I set aside for unexpected expenses?
- Maintenance & Repairs: How much does it cost to get my property ready for new tenants?
- Maintenance & Repairs: Will you use my preferred handyman or vendor for repairs?
- Maintenance & Repairs: Do I get to approve repairs?
- Maintenance & Repairs: What is your maintenance process?
- Maintenance & Repairs: Who takes care of maintenance?
- Onboarding: How does it work with keys?
- Onboarding: Do I need an LLC or Corporation for my rental or do you recommend one?
- Onboarding: What are the next steps now that I’ve signed up with you?
- Owner Portal: How do I log into my account to send you funds for repairs and other fees?
- Owner Portal: Please tell me more about my owner portal on your website.
- Owner Portal: How do I log into my owner portal?
- PMA: What if I do not have an emergency contact?
- PMA: Does the property management agreement automatically renew?
- PMA: How long is the term of our property management agreement?
- PMA: Does the property management agreement automatically renew?
- Rent disbursements: How do I get paid?
- Rent Disbursements: My tenants just moved in—why didn’t I receive any rent?
- Rent Disbursements: When does the rent get deposited into my account? When do I get paid?
- Rent Disbursements: Can I update the account that you deposit rent into?
- Rent Disbursements: The property is owned by multiple people—can you deposit a percentage of the rent into multiple accounts?
- Rent Disbursements: The wrong amount was deposited into my account this month, can you tell me why?
- Rent Disbursements: What if my tenant doesn’t pay rent one month? I still have to pay my mortgage!
- Rental Statements: How do I read my rental statement?
- Rental Statements: My tenants just moved in—why didn’t I receive any rent this month?
- Rental Statements: I have questions about my rental statement and rent deposit—who can I speak with?
- Rental Statements: Why doesn’t my rental statement show the entire month?
- Rental Statements: Why doesn’t my rental statement show the entire month?
- Rental Statements: When is my rental statement posted?
- Rental Statements: How do I access my rental statement?
- Security Deposit: How do you handle tenant security deposits?
- Security Deposit: Do I have a say in what money is withheld from my tenant’s security deposit?
- Security Deposit: May I hold onto my tenant’s security deposit?
- Selling my Property: Does your company have to represent me as my agent?
- Selling My Property: I’d like to sell my property—what are next steps?
- Taxes: What about taxes?
- Taxes: Will you help me protest my property taxes?
- Taxes: Will you send me a report showing all income and expenses for the year?
- Taxes: When will I get my 1099?
- Taxes: Should I create an LLC or trust for my property?
- Tenants: Can I meet my tenants?
- Tenants: How can I get a copy of my tenant’s lease?
- Tenants: What do you do when the tenants don’t pay rent?
- Tenants: Will you provide me with information about my tenants?
- Termination: Are there any cancellation or termination clauses in the agreement? What happens if I want to end the contract early?
- Utilities: Who sets up utilities or does it stay under my name?
- Utilities: Do I need to cancel utilities in my name now that the tenants have moved in?
- Warranties: How can I provide information about an appliance that has a warranty?
- Warranties: Will you work with my home warranty?
