To determine if your clients will qualify to live in one of our homes, please review or have your clients review our Rental Criteria.
When your clients are ready to apply, please have them fill out our online application. We don't accept any other applications.
All renters 18 and above must fill out an application, even if they won’t be contributing to rent.
Please make sure your clients fill out the application completely. For example, there are places to include the names and information of co-applicants, children and pets and we often see these get missed. An incomplete application may be rejected or a new one required. When your clients submit their applications, they attest to the application being accurate and complete, so we request that you guide them to be thorough.
If your client will have a guarantor, they need to fill out the same online application. Please have them specify in one of the comments fields that they are the guarantor.
Your clients will be required to provide application fee payment information within the application, but we only charge the fee after a cursory review of the application determines eligibility (e.g., they say they make sufficient income). If we deem the applicants to be unqualified, the application will not be processed and no fees will be charged.
If your clients have a pet, they will be directed within the rental application to fill out a separate pet application for each pet. Cost is $20/pet. The link is provided in the application but if they miss it, you can provide the correct link to them. If they have an emotional support animal (ESA), they are also required to fill out the pet application but the fee will be waived. If they don’t have pets, they are required to go to the link to attest to not having any pets, and there is no fee.
We as a company don’t restrict animal breeds but some of our clients’ insurance policies do. When that’s the case, the MLS listing will indicate this and the Private Remarks will include any breed restrictions.
We offer a security deposit alternative that saves tenants money and offers flexibility! If qualified, instead of paying a security deposit upfront, they pay a small monthly fee calculated at around 1.15% of the total deposit. They get to keep the rest of their money for moving expenses or other needs. There’s a $50 fee to get authorized. If they prefer a traditional cash deposit, they may choose that option, and the security deposit is equal to one month's rent.
We provide a mandatory Resident Benefits Package to tenants, which includes many wonderful features: Renters insurance with an A-rated carrier, renter rewards program, credit reporting for on-time rent payments, monthly air filters, utility concierge, online portal, emergency maintenance, move-in swag bag, deposit-free option, fee waivers and more!
It is our policy to take the best-qualified applicants, not first-qualified, and we welcome multiple applications. Our listings remain Active until we have approved applicants, at which point the listing will be marked Pending. We will not specify in the listing when we are processing applications but you are welcome to ask.
Once approved and a lease has been sent out for signatures, your clients have 48 hours to sign the lease and pay all monies. This includes the security deposit, pet deposit where applicable, one full month’s rent, the Resident Benefits Package, and occasionally other fees. After 48 hours, if the above are not completed, the listing goes back to Active.