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Realtor FAQs
[ultimate-faqs include_category="property-owner"]
Showing Questions
How can I schedule a showing of one of your propertes?
We use ShowingTime for our agent showings. If the property is tenant-occupied, they will be notified to confirm your requested time. If the property is vacant, as soon as you sign up you will be approved to go. Instead of Supras we use Codeboxes or combo lockboxes for access. Access info will be provided to you by email or text (based on your own settings).Â
I am trying to schedule a showing but the tenant hasn’t responded.
Please have some patience as the tenant may be at work and not able to respond right away. The tenant will automatically be contacted through ShowingTime again if they don’t respond. You may also cancel your original request and submit a new showing request if you don’t hear from them. If you tried at least twice without any success, please email us at info@smarteggmgmt.com and we’ll help you to schedule.
Can I schedule directly with the tenant?
We do require that you schedule through ShowingTime. If you have requested a showing but not heard back, please know that ShowingTime will automatically escalate by contacting them a second time. If you still don’t hear from them, please cancel your original request and submit a new one. If you then don’t hear back, please do let us know and we’ll help you get scheduled during business hours.Â
Lockbox Questions
Why can’t you just use Supras?!
We hear you! We know you like Supras but they unfortunately don’t fully serve the needs of property management companies with a large volume of listings and the need to accommodate self-showings. In this technologically enabled real estate world we live in, we beg your patience with us as you spend a few extra minutes using the Codeboxes. Thank you!Â
What is the lockbox code?
Please refer to the MLS listing for access information.
I am having trouble registering for a showing.
Please email us at info@smarteggmgmt.com or text us at 512-910-4408 detailing exactly what is happening when you try to schedule a showing. If possible, include screenshots. We’ll make sure to get the issue resolved so you can show our property.
I am at the property but the Codebox doesn’t work.
- In many cases when the Realtor has this issue, the exact process hasn’t been followed. Please double check the instructions.
- When you arrive at the property, please text the serial number on the Codebox itself (8 digits) to the text you received, which will then give you a 4-digit access code.
- If the Codebox appears to be defective – maybe the batteries are dead or the spring-loaded door won’t open, please contact us right away at 512-910-4408 and we’ll help you get in!
Application Questions
How do I know if you have applications on the property my client is interested in?
Due to the sheer volume of requests we get, we are unable to respond to every application question. However, if the listing is Active in MLS, then we are accepting applications. If your clients apply but their apps aren’t processed, they will be notified and their fees will be refunded.
How can I get a status update on my client’s application?
Please email your applicant status request to info@smarteggmgmt.com and someone will get back to you. Applications take 2–5 days to process, so please have patience as we collect all needed information. Should we need any additional information, we’ll contact the applicants and/or you to request it.
What documents do you need to approve my client?
We require a photo ID. If they are self-employed or we are unable to get an employment verification, then 6 months of their most recent bank statements will be required to prove income.
Do you accept applicants with ITINs?
Yes! Applicants should fill out this form and submit it with their application—there is a place to upload documents.
Why is the application process taking so long?
- In most cases, delays are due to incomplete applications or unresponsive employers and/or landlords. We’ll notify your clients of missing items and won’t be able to continue until they are received. When it comes to landlords & employers, your clients can help move things along by notifying them to respond quickly. Â
- We have an exceptionally low eviction rate due to our comprehensive review process. Our #1 goal is to make sure we have the right tenants in the right homes. We know this can take some time but we beg your patience during this process.Â
My clients are unable to log into your online application.
- Please let us know what is happening when they try to log on, ideally with a screenshot included. You can email us at info@smarteggmgmt.com or text us at 512-910-4408.Â
- Sometimes it works if they try a different web browser or a different device (e.g., if they are using their phone, try a computer). Or it could be the case that they need to clear their cache/cookies.
Can my clients provide bank statements to verify income?
We prefer to get verification directly from employers whenever possible. If this isn’t possible, then 6 months of the most recent bank statements can be used.
How many months of income do they need to provide?
If we are able to verify income through their employer, no bank statements are needed. If we’re not able to verify income through an employer, then 6 months of the most recent bank statements are needed.
My clients don't earn money at this time, but have good savings. Will you work with this?
Yes! As long as their savings can be proved, we will be happy to consider them. In these cases we usually collect a double deposit.
Other Questions
Can you hold the unit for a month?
The max we typically hold a unit is 2 weeks. Even if your client can’t move into the home for a month, we recommend they take possession within the 2-week time frame.
Is the unit vacant?
Please refer to the MLS listing for this information.
When will the make ready be completed?
Most make readies take 1–2 weeks depending on the scope of work. In most cases the available move-in date listed reflects a 2-week turnaround.Â
Can my client paint a wall?
If your clients have any requests to make changes at the property, they will be considered on a case-by-case basis. Please email us at info@smarteggmgmt.com.
Do you work with students?
Yes! We are happy to work with students. Also, students are a protected class in the city of Austin.
Do you work with self-employed applicants?
Yes! We require 6 months of their most recent bank statements to prove income.
Will you do a short term lease?
No, sorry. We don’t do leases shorter than 12 months. Please refer to the MLS listing to see what we will consider.
