---
title: I am at the property but the Codebox doesn’t work.
description: "- In many cases when the Realtor has this issue, the exact process hasn’t been followed. Please double check the instructions. - When you arrive at the property, please text the serial number on the Codebox itself (8 digits) to…"
url: "https://smarteggmgmt.com/faq/i-am-at-the-property-but-the-codebox-doesnt-work/"
updated: "2024-07-23"
category: Realtor FAQs
---

# I am at the property but the Codebox doesn’t work.

- In many cases when the Realtor has this issue, the exact process hasn’t been followed. Please double check the instructions.
- When you arrive at the property, please text the serial number on the Codebox itself (8 digits) to the text you received, which will then give you a 4-digit access code.
- If the Codebox appears to be defective – maybe the batteries are dead or the spring-loaded door won’t open, please contact us right away at 512-910-4408 and we’ll help you get in!